Help Center
Frequently Asked Questions
Everything you need to know about shopping authentic gragrances with Fragrance Sea Ltd — orders, delivery, payments.
Browse our collection, open any fragrance you love and press Buy. Select the variants and quantity you want to buy. When you're ready, open the cart drawer, review your items and head to checkout. Enter your delivery details, choose a payment method and confirm — you'll receive an order confirmation right away.
Orders can be changed or cancelled while they are still being prepared. Contact us as soon as possible at admin@fragrancesealtd.com with your order number — once a parcel has shipped we can't recall it, but you can still return it after delivery.
Every order gets a confirmation with your order number and a receipt. We'll email you again once it ships. For a quick update at any time, message us with your order number and we'll tell you exactly where it is.
Unopened fragrances in their original, sealed packaging can be returned within 7 days of delivery. For hygiene and safety reasons, bottles that have been opened, sprayed or tested can only be returned if they arrived damaged or faulty.
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it can take a few extra days to appear on your statement.
We're sorry! Please email admin@fragrancesealtd.com within 48 hours of delivery with your order number and a photo of the item. We'll arrange a free replacement or a full refund right away.
We deliver nationwide, straight to your door. If you're unsure whether we reach your area, drop us a message with your location and we'll confirm before you order.
We keep shipping fast and affordable. The exact delivery fee is calculated at checkout based on your address, and any order-value promotions or free-delivery thresholds will be applied automatically before you pay.
Most orders are packed and dispatched within 1–2 business days. Delivery then typically takes 2–5 business days depending on how far you are from us. Orders placed on Sundays or public holidays are processed the next working day.
Absolutely. Glass bottles are cushioned and packed with care so your scent reaches you exactly as it left us. In the rare case something is damaged in transit, we'll replace it free of charge.
Our courier will attempt delivery again or leave instructions on how to collect your parcel. If you know you'll be away, let us know and we can note a preferred delivery time or an alternative address.
Yes, as long as your order hasn't shipped yet. Contact us quickly at admin@fragrancesealtd.com or call +2349130721335 with the new address and we'll update it for you.
Always. Every scent at Fragrance Sea Ltd is genuine and original, sourced directly from trusted perfumers and premium brands. We never sell imitations or decants — what you smell is the real thing.
Our hand-picked collection spans perfumes and fragrance oils for every mood and moment — fresh, floral, woody, oriental and more — with timeless classics sitting alongside modern releases. Browse by category to find your next signature scent.
Perfumes are alcohol-based and project more openly, evolving through top, heart and base notes over the day. Fragrance oils are concentrated and alcohol-free, sitting closer to the skin with rich, long-lasting wear — perfect if you prefer a subtler, enduring trail.
Apply to clean, moisturised skin at pulse points — wrists, neck and behind the ears. Don't rub the fragrance in, as it breaks down the notes. Storing bottles away from heat and direct sunlight also keeps them smelling true for longer.
We refresh the collection regularly as new releases and seasonal favourites arrive. Keep an eye on our homepage and follow us on social media to be the first to know when a new fragrance lands.
We'd love to. Tell us the notes or moods you enjoy and our team will recommend fragrances that suit you. Reach out any time at admin@fragrancesealtd.com for a personal suggestion.
We accept major credit and debit cards at checkout, with the flexibility to pay using multiple cards. If you'd like to arrange another payment option, just get in touch before ordering.
Yes. All payments are processed over an encrypted, secure connection, and we never store your full card details on our servers. Your information stays private and protected from checkout to confirmation.
First, check that your card details and billing information are correct and that your card has sufficient funds. If it still won't go through, try another card or contact your bank. We're also here to help at admin@fragrancesealtd.com.
Yes — our checkout supports flexible payment, so you can split an order across multiple credit cards if you prefer. Simply add each card during the payment step.
Never. The price you see, plus any delivery fee shown at checkout, is exactly what you pay. There are no surprise charges added after your order.
Confirmation emails occasionally land in spam or take a few minutes to arrive. If it still hasn't appeared, contact us with the name and email used at checkout and we'll locate your order and resend the confirmation.
You can browse and check out as a guest. Creating an account is optional, but it makes future orders faster and lets you keep your delivery details and order history in one place.
Fragrance makes a wonderful gift. Let us know at checkout or by message if your order is a present and we'll pack it beautifully — and leave the price off the receipt so it's ready to give.
Yes — we welcome wholesale and bulk enquiries for retailers, events and corporate gifting. Email admin@fragrancesealtd.com with what you're looking for and our team will put together the best options for you.
Sign in and update your name, email and address from your account page at any time. Forgot your password? Use the "Forgot password" link on the login screen and we'll email you a secure reset link.
Our support is online around the clock, and you can reach us by phone Monday to Saturday, 9am to 6pm. Call +2349130721335 or email admin@fragrancesealtd.com and we'll be glad to help.
You'll find us at TOMOLOJU ESTATE 4/6 YAYA ABATAN ROAD AGUDA OGBA. Come say hello in store, or visit our contact page for directions, a map and every way to reach us.